Shipping policy

Processing time

Orders are processed within 7 business days. Business days are Monday to Friday, excluding US holidays. You'll get an email with tracking when your order ships.

Delivery time

Delivery typically takes 1 to 3 weeks after your order ships. Delivery times are estimates, not guarantees, and can be longer during holidays, peak periods or carrier delays. If we can't ship within the processing time above, we'll email you with a new estimate and you can cancel for a full refund.

Shipping rates

Standard shipping is free on all orders to all 50 US states. For other destinations, shipping is calculated at checkout.

International orders

We ship to the countries offered at checkout. Import duties, taxes and fees charged by the destination country are the buyer's responsibility unless they were collected at checkout. If you refuse delivery or don't collect your order, we'll issue store credit for the items once they're returned to us, minus shipping and any duties or fees charged to us.

Address accuracy

Please check your shipping address at checkout. We aren't responsible for orders shipped to an incorrect or incomplete address entered at checkout. If you spot a mistake, email us right away and we'll try to update it before your order ships.

Lost, delayed or damaged orders

Orders confirmed lost in transit, or that arrive damaged and are reported within 7 days of delivery, are replaced or refunded at our choice. See "Damaged, defective or wrong items" and "Lost or delayed orders" in our Returns policy for how to report them.

Questions

Email hello@celloactive.com with your order number.

Cello Active, a division of MediaSavior L.L.C.